Privacy Policy

What Data Do We Collect and From Whom?

We primarily process personal data that you provide to us or that we collect while operating our website. In some cases, we may also receive personal data from third parties.

Under What Conditions Do We Process Your Data?

We treat your data confidentially and process it only for the purposes specified in this privacy policy. We ensure that processing is transparent and proportionate.

How Can You Withdraw Your Consent?

If you have given us your consent to process your personal data for specific purposes, we process your data within the scope of this consent unless we have another legal basis. You can withdraw your consent at any time by sending an email to the address provided in the legal notice. Past processing activities are not affected.

When May We Share Your Data With Third Parties?

How Long Do We Store Your Data?

We retain personal data only as long as necessary for the purposes for which it was collected. Data collected from website visits is stored for 12 months, with the exception of tracking data, which may be retained longer. Contractual data is stored longer due to legal obligations (up to 10 years for business correspondence and accounting records).

How Do We Protect Your Data?

We store your data securely and take reasonable measures to prevent loss, misuse, or alteration. Employees and contractors with access to your data are bound by confidentiality. We use SSL (Secure Socket Layer) encryption on our website to protect data transmission.

What Are Your Rights?

Changes to This Privacy Policy

We may update this privacy policy at any time. Updates will be published on www.oppinly.ch. You will not be notified separately. We recommend checking this page regularly to stay informed about the current content of our privacy policy.

Individual Data Processing Activities

Meta Ads

Our website uses Meta Ads, an online advertising service provided by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly Facebook, Inc.). With Meta Ads, we can place targeted advertisements to draw users' attention to our products or services. When you visit our website, Meta Ads may place a cookie on your device to analyze your use of the website. This cookie allows Meta to track your user behavior across various websites and devices and display personalized ads based on this data. The information collected via the cookie is transmitted to and stored by Meta. These data may be linked to your Meta account (formerly Facebook account) and used by Meta for its own advertising purposes. You can prevent the use of cookies on your computer by adjusting your browser settings so that no cookies are stored or existing cookies are deleted. However, disabling cookies may result in some website functionalities no longer working properly. Further information about how Meta Ads handles user data can be found in Meta’s privacy policy: https://www.facebook.com/privacy/policy/. If you do not want Meta to use your data for advertising purposes, you can adjust your settings in your Meta account.

Pinterest Ads

Our website uses "Pinterest Ads," an advertising service provided by Pinterest Inc., 505 Brannan St, San Francisco, CA 94107, USA. This service allows us to promote our products and services on the Pinterest platform and reach a broader audience. When you use Pinterest and click on one of our ads, you will be redirected to the corresponding page on our website. Pinterest Ads enables us to measure the effectiveness of our advertising campaigns by providing insights into how many users completed certain actions on our site after clicking an ad—for example, making a purchase or signing up for our newsletter. To measure campaign effectiveness, Pinterest uses cookies and similar technologies to collect information about your browsing behavior and interaction with our ads. This may include the website you came from, how long you stayed on our site, which products you viewed, and which actions you took. If you do not want Pinterest to collect your browsing behavior for advertising purposes, you can change this in your Pinterest account settings or restrict cookie usage in your browser.

Salesforce Interaction Studio

We use Salesforce Interaction Studio, a product of Salesforce.com, Inc., The Landmark at One Market, Suite 300, San Francisco, CA 94105, USA ("Salesforce"), on our website. This tool enables us to analyze and understand visitor behavior and interactions in real time in order to provide a personalized user experience and optimize our offerings. When you visit our website, Salesforce Interaction Studio collects information about your interactions, such as the pages you visit, the time spent on specific pages, click behavior, and other interaction data. This data is used to create individual user profiles that allow us to deliver personalized content and offers based on your behavior and preferences. Salesforce Interaction Studio uses cookies and similar technologies to optimize the user experience and provide us with detailed insights. The data collected is transmitted to Salesforce servers and stored there. The data is processed in a way that does not allow direct identification of individual users.

Salesforce Marketing Cloud Account Engagement

To optimize our marketing activities and gain a better understanding of how our customers interact with our marketing campaigns, we use Salesforce Marketing Cloud Account Engagement, a product of Salesforce.com, Inc. This service enables us to better tailor our campaigns to customer needs and deliver relevant content. It collects and analyzes data such as email open rates, click behavior within emails or on our website, and other relevant engagement metrics. These insights help us evaluate and improve the effectiveness of our marketing efforts. Salesforce Marketing Cloud Account Engagement uses cookies and similar technologies to collect data about your interactions, which are then transferred to and stored on Salesforce servers. These data are processed in a way that excludes direct identification of individual users.

Salesforce Marketing Cloud Email Studio

To optimize and manage our email communications, we use Salesforce Marketing Cloud Email Studio, a product of Salesforce.com, Inc. With Salesforce Marketing Cloud Email Studio, we can create, personalize, and deliver email campaigns more effectively. The service enables segmentation of our audience, A/B testing, and detailed tracking of email campaign performance, including open rates, click-through rates, and conversions. The collected data is stored on Salesforce servers and is used solely for the purposes of improving our communications. This tool uses tracking pixels and similar technologies to help us understand user interaction with our emails. The data is anonymized and cannot be used to directly identify individuals.

TikTok Pixel

We use the TikTok Pixel on our website, an analytics tool from TikTok Pte. Ltd., 1 Keong Saik Road, Singapore 089109 ("TikTok"). The TikTok Pixel allows us to track user behavior after clicking on a TikTok ad and being redirected to our website. This helps us measure the effectiveness of TikTok ads for statistical and market research purposes and optimize our advertising efforts. The data collected through the Pixel is anonymous to us—we cannot see personal data of individual users. However, TikTok may store and process this data and link it to your TikTok profile in accordance with their privacy policy. If you are logged into your TikTok account while visiting our site, TikTok may associate the collected data with your account. The use of TikTok Pixel is based on our legitimate interest in analyzing and optimizing the effectiveness of our advertising measures.

Adobe Analytics

Our website uses Adobe Analytics, a web analytics service provided by Adobe Systems Software Ireland Limited. Adobe Analytics uses cookies to help us analyze how users interact with our website. Information generated by the cookie about your use of this website (including your IP address) is transferred to and stored on Adobe servers in the USA. Adobe uses this information to evaluate your website usage, compile reports on website activity, and provide other related services to us. Adobe may share this information with third parties where required by law or where such third parties process the data on Adobe's behalf. Adobe does not associate your IP address with other Adobe data. You can prevent cookie installation by adjusting your browser settings. However, some website functions may not work properly if cookies are disabled. By using this website, you consent to Adobe processing your data as described above.

Google Analytics

We use Google Analytics, a web analytics service from Google LLC, to analyze website usage. Google Analytics uses cookies that are stored on your device to help evaluate your interactions with the site. The information generated by the cookie (including your IP address) is generally transmitted to a Google server in the USA and stored there. If IP anonymization is activated, your IP address will be shortened within the EU/EEA before transmission. Only in exceptional cases will the full IP address be transmitted to the USA and shortened there. Google will use this data on our behalf to evaluate your usage, generate reports on website activity, and provide additional services related to internet usage. The IP address sent by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookie storage by adjusting your browser settings, or block the data collection entirely by installing the browser plugin available here: https://tools.google.com/dlpage/gaoptout.

Google Analytics Enhanced eCommerce

We use the Enhanced eCommerce feature of Google Analytics to gain more detailed insights into user shopping behavior. This feature allows us to track actions such as which products are viewed or purchased and how effective various marketing strategies are. Google uses cookies to track these actions and transfers the information to servers in the USA. The data is then used to compile reports on user behavior and purchasing decisions, helping us optimize our eCommerce strategy. You can prevent cookie installation or use the opt-out plugin from Google: https://tools.google.com/dlpage/gaoptout.

Google Call Conversion Tracking

Our website uses Google Call Conversion Tracking, an analytics service from Google LLC. This service helps us measure how many phone calls result from a specific Google ad. If you click on a Google ad and call us using the provided number, Google can track this call as a conversion. We do not receive any personal information such as your name or phone number. Google uses cookies and similar technologies to identify the ad and determine the source of the call. If you do not want this tracking, you can disable cookies in your browser settings.

Google Cloud Trace

We use Google Cloud Trace to monitor and analyze the performance of our applications. This service collects technical data including your IP address and performance metrics to help us identify bottlenecks and improve performance. This data is transmitted to and stored on Google servers, which may be located in the USA or other countries. More information can be found in Google's privacy policy: https://www.google.com/policies/privacy/ and the specific Trace documentation: https://cloud.google.com/trace/docs.

Google Tag Manager

We use Google Tag Manager, a tool that allows us to manage website tags via an interface. The tool itself does not collect personal data. It triggers other tags, which may collect data. Google Tag Manager does not access this data. If you have disabled data collection at the domain or cookie level, this setting remains in place for all tracking tags implemented via Google Tag Manager.

HubSpot Analytics

Our website uses HubSpot Analytics, a service from HubSpot Inc. to understand and analyze user behavior and interaction on our website. The service helps us improve the user experience and the effectiveness of our content. HubSpot Analytics collects various data such as IP address, location, browser type, operating system, referring URL, date and time of visit, and pages visited. This data is used to create aggregate reports and behavioral insights. HubSpot uses cookies to recognize visitors and gather usage data. If you do not want HubSpot to collect this data, you can disable cookies in your browser settings or use appropriate browser extensions.

Google Customer Reviews

We use the Google Customer Reviews service on our website, offered by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Customer Reviews allows our customers to provide feedback on their shopping experiences with us and helps us improve our service quality and customer experience. After making a purchase on our website, you may be invited to participate in a Google Customer Reviews survey. If you choose to participate, Google will provide you with a survey in which you can rate your experience with us. The information you provide will be processed and aggregated by Google to give us an overall picture of customer satisfaction. When using Google Customer Reviews, data such as your IP address, date and time of the survey, and your ratings are transmitted to and stored on Google's servers. These servers may be located in the USA or other countries. If you do not wish to participate in Google Customer Reviews, you can simply ignore or decline the invitation to the survey. For more information on Google's data collection and privacy practices in relation to Google Customer Reviews, please refer to Google's Privacy Policy at https://www.google.de/intl/de/policies/privacy/ and the specific information on Google Customer Reviews.

Google My Business

We use features of Google My Business on our website, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google My Business allows businesses to manage their presence on Google, including Google Search and Google Maps, and to interact with customers. By visiting our website or interacting with our Google My Business listing (e.g., leaving reviews or asking questions), data such as your IP address and the content of your interactions will be transmitted to and stored on Google servers. These servers may be located in the USA or other countries. Google uses this information to provide Google My Business services, facilitate user interactions with businesses, and provide us with reports and analytics on the performance of our business listing.

HubSpot Chat

We use HubSpot Chat on our website, an online communication tool from HubSpot Inc. This allows visitors to contact our team directly and clarify questions or concerns in real time. When you use HubSpot Chat, the following data may be collected: your name, email address (if provided), message content, IP address, geographic location data, browser type, operating system, and the date and time of your request. This data is used to handle your request and improve the quality of our customer service. HubSpot Chat may place cookies on your device to facilitate communication and ensure that you are recognized as the same user on repeat visits. Cookies are small text files that store information about your interaction with the chat feature. The primary purpose of processing data through HubSpot Chat is to provide efficient and immediate customer support. The collected data allows us to respond to your inquiries and continuously improve our service. If you do not want HubSpot Chat to collect data about your interactions, you can disable cookies in your browser settings or choose not to use the chat function.

Meta Chat Plugin

Our website integrates the Meta Chat Plugin, a communication tool from Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly Facebook, Inc.). The Meta Chat Plugin allows visitors to contact us directly via a chat window provided by Meta. When you use the chat plugin, certain data such as your Meta ID, message content, date and time of communication, and technical details about your device and browser are transmitted to and processed by Meta. If you are logged into Meta while using the chat plugin, Meta may associate this data with your Meta account. For more information on how Meta handles user data in connection with the Meta Chat Plugin, please refer to Meta's Privacy Policy: https://www.facebook.com/privacy/policy/. If you do not want Meta to share data with us, please do not use the Meta Chat Plugin feature on our website.

Salesforce Desk

We use Salesforce Desk, a product of Salesforce.com, Inc., The Landmark at One Market, Suite 300, San Francisco, CA 94105, USA ("Salesforce"), for our customer support. This tool allows us to efficiently handle customer inquiries and ensure consistent support service. When you contact our support, the information you provide, including your contact details and the content of your inquiry, is stored in Salesforce Desk. This data is used to process your request, provide support, and improve our customer service. Salesforce Desk uses cookies and similar technologies to optimize the user experience and provide us with detailed insights into how users interact with the support tool. The data collected through these technologies is transmitted to and stored on Salesforce servers. The data is processed in a way that excludes the direct identification of individual users.

Salesforce Service Cloud

To manage and optimize our customer service and support, we use Salesforce Service Cloud, a product of Salesforce.com, Inc., The Landmark at One Market, Suite 300, San Francisco, CA 94105, USA ("Salesforce"). Salesforce Service Cloud enables us to process customer inquiries, complaints, and other service requests in a centralized and efficient manner. When you contact our customer service, your contact data, inquiry details, and communication history are stored in Salesforce Service Cloud. This helps us provide consistent and high-quality service, regardless of the communication channel or employee you reach out to. Data processing is based on our legitimate interest in efficient and high-quality customer support as well as fulfilling our contractual and pre-contractual obligations to you.

Adobe Fonts

Adobe Fonts is a service from Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA. Adobe Fonts is an online service that allows users to integrate high-quality fonts on their websites. We use Adobe Fonts to include specific fonts on our website. This allows us to maintain a consistent and appealing design that improves the user experience. To deliver the fonts, Adobe Fonts may use cookies or other tracking technologies to collect information such as the visitor's IP address, browser type and version, and other data related to the website visit.

Dropbox

We use the Dropbox service on our website for storing and sharing documents and files. This service is provided by Dropbox, Inc., 333 Brannan Street, San Francisco, CA 94107, USA. Dropbox allows us to store files online, share them with others, and access them from various devices. When you access files stored on Dropbox via our website or upload files via a Dropbox plugin or interface, personal data such as your name, email address, and technical information about the access may be collected and transmitted to Dropbox. This data is used by Dropbox to provide storage and sharing services, ensure data security, and analyze usage. For more information on how Dropbox handles user data, please refer to Dropbox's Privacy Policy: https://www.dropbox.com/privacy.

Google Hosted Libraries

We use Google Hosted Libraries on our website, a service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Hosted Libraries enables us to load certain libraries (e.g., JavaScript libraries) directly from Google's servers to optimize loading times and ensure consistent performance of our web pages. By using Google Hosted Libraries, your browser connects to Google's servers when you access our website in order to download the required libraries. Data, particularly your IP address and information about the browser you use, may be transmitted to and stored on Google's servers. These servers may be located in the USA or other countries. If you want to prevent data transmission through Google Hosted Libraries, you can block access to the domain ajax.googleapis.com in your browser settings. Please note that this may result in our website not being displayed correctly or taking longer to load.

Google Pay

We offer Google Pay as one of the payment options on our website, a service by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Pay allows you to make payments using the payment methods saved in your Google account without having to re-enter your payment details on our website. If you choose to pay via Google Pay, certain transaction data, including details of the purchased product or service and the transaction amount, is transmitted to Google. Google may also collect additional information, such as your IP address or information about your device. Google uses this information to process the payment, prevent fraud, and improve its services. Google may combine this data with other information collected through your use of other Google services.

Google Sign-in

We offer the option to sign in using Google Sign-in on our website, a service from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Sign-in allows you to log into our website using your Google account without creating a separate username and password. When you sign in using Google Sign-in, Google will prompt you to grant certain permissions, allowing us to access selected information from your Google account, such as your name, email address, and profile picture. This information is used to create or update your user profile on our website. By using Google Sign-in, data including the permissions you grant and your IP address will be transmitted to and stored on Google's servers, which may be located in the USA or other countries. If you do not want Google to link data collected through our web service directly to your Google account, please do not sign in using Google Sign-in.

LinkedIn Sign-in

We offer the option to sign in via LinkedIn Sign-in on our website. This is a service provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn"). If you choose to sign in via LinkedIn, you will be redirected to LinkedIn, where you can log in using your LinkedIn credentials. By logging in, LinkedIn grants us access to certain information from your LinkedIn profile. The exact data we receive depends on your LinkedIn settings and the permissions we request. This may include your name, profile picture, contact details, network, and professional information. We use this data to facilitate the sign-in process and provide a personalized user experience. Data processing is based on your consent, which you grant to LinkedIn during the sign-in process. Please note that LinkedIn processes this data in accordance with its own privacy policy. We recommend regularly reviewing and adjusting your LinkedIn privacy settings.

Meta Login

Our website offers the option to log in using Meta Login, a service from Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA (formerly Facebook, Inc.). Meta Login allows you to register and sign in to our website using your Meta credentials, eliminating the need to create a separate account. When you log in using Meta Login, you authorize Meta to share certain information from your Meta profile with us. This may include your name, email address, profile picture, public Meta ID, and other data you have publicly shared on Meta. The specific data shared depends on your personal privacy settings on Meta. We use this data to create and personalize your user account, grant you access to our platform, and ensure that you can log in using Meta in the future. The data will not be used for other purposes without your explicit consent. For more information on how Meta handles user data in connection with Meta Login, please refer to Meta's Privacy Policy: https://www.facebook.com/privacy/policy/. If you do not want Meta to share data with us, please do not use the Meta Login feature on our website.